Frequently Asked Questions

Quality Pool Services in North Texas

Read answers from our experts on this page. If you have a question that hasn’t been answered, call (972) 441-7335 to schedule your service, remodel, or repair.

    • I think I may have a leak, how can I tell if my pool is leaking?

      One way is to do the evaporation test:

      • First, fill pool to proper level. Next fill a bucket with the pools water and set the bucket on the pools top step (fill bucket fuller than pool level so it stays in place).
      • Next, mark the pool level on outside of the bucket and on the inside of the bucket’s waterline. This will measure the evaporation.
      • The water in the bucket and in the pool should drop at the same level.

      If pool loses more water you may have a leak.

    • The evaporation test told me that we are losing water. What should I do next?

      We recommend trying to find out if the leak is in the pool’s structure or in its plumbing. To do this, re-fill the pool to the proper level. Mark the waterline with tape and turn off all equipment for 24 hours. When the 24 hours are up, measure the water loss (note: Make sure it’s not going to freeze or rain and do not swim while test is going on). Refill the pool to the original waterline mark once again and run the pool pump for 24 hours. Again, after the 24 hours are up, re-measure and compare your findings.

      An equal drop in water loss, regardless if the pool is running or not, may mean you have a structural leak. If you lose significantly more water while the pool is running, it could indicate a leak in your pool’s plumbing.

    • Can leaks damage my pool?
      Absolutely! Water leaks can crack your pool as sure as they can crack your home’s foundation. Call our Denton County pool professionals at Regal Pools.
    • How important is it to properly keep up water chemistry?
      It is very important because without chemicals you have a pond, not a pool. Improper chemical balance will damage your pool and improperly sanitized water will make you sick. Worse, you can also get staph infections.
    • Do I need chemicals in the winter?
      Yes, even though chlorine demand drops off significantly when water temperature drops below 50 degrees. Most damage to pools happens during the winter and many issues are chemical related.
    • How do I know how many gallons my pool is?
      Here is a good link to help you calculate the volume of your pool: pool volume calculator.
    • Should I be concerned with cracks in my pool?
      Some cracks are more cause for worry than others and it is important to find out if a crack is superficial or structural. For the most part, superficial cracks are in the surface and don’t usually leak. Structural cracks, on the other hand, are all the way through the pool’s structure and usually do leak.
    • How do I tell if my pool has serious cracks?
      The only way to tell for sure is to have a pool professional perform a dye test on the crack. Some of the characteristics of structural cracks include cracks starting at tile line on one side of the pool and going all the way to the tile line on the other side of the pool; cracks that continue to grow in length; and water loss in the pool are usually signs of structural cracks.
    • How do I know when my pool needs to be resurfaced?

      In our opinion, a pool must be resurfaced before it starts leaking. The plaster surface seals the gunite structure and is designed to take the abuse from the chemicals put into it. The average life of plaster is around 10 years or about 7 to 8 years for a pool that has lots of trees around it.

    • Are some surfaces better than others?
      Yes! In fact, Regal Pools uses a commercial grade white surface with a seven year in-house warranty - the best warranty we’ve ever seen in our industry!
    • What should I consider when hiring a service company for my pool? Can I do it myself?
      Would you turn over the keys to your brand new sports car to a teenager with their driving permit? No. A handyman or neighborhood kid can’t possibly understand what a pool needs before it is too late. Most have not gone through intensive training to understand chemistry and how a pool’s equipment works. They will never be able to anticipate problems, as we have seen in our experience, and will always be reacting to problems they have caused. The bad part is that neither of you will ever know that most of these repairs can be avoided!
    • My pump motor is screaming. What does that mean?
      The bearings on your motor may be going out.
    • My pool is gurgling and making air bubbles. What’s wrong?
      Check the water level: It should be at the center of the tile. Check the trap door (skimmer weir) which should be moving freely and under water. You may also have a suction leak, which you can find by checking the pump lid’s “O” ring and debris in the pump’s basket.
    • What role does the deck-o-seal mastic between the coping and decking play?
      It keeps water out from under the coping which could damage it on days with very cold temperatures.
    • How often should I drain my pool and replace the water?
      We recommend you completely drain your pool about every 4 to 5 years or sooner if the stabilizer levels are over 100 part per million.